Terms & Conditions
If you paid for a Product but decided to cancel the order before the end of that Shipping cycle. In this case, shipment cost would be reduced and you need to cancel the order before shipment starts. If you are canceling your order after shipment, you need to pay the shipping charges,
Wrong Quantity Delivered
If you have received a wrong quantity than what you have ordered, in case, the product is of lower value than the one you had ordered, For the balance amount, you can order other products or it will be refunded directly to your bank account. Notify us upon receiving to get the Product changed to your order in the WhatsApp no. +919494515252 within 15 minutes. If it is possible the delivery executive will deliver you the correct quantity. No Exchange will be done if the Product is Damaged
Returns
Our return policy lasts 15 days. If 15 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. We also do not accept products that are opened or used. Several types of goods are exempt from being returned.
Refund Policy Changes
Although most changes are likely to be minor, We, Green Herbals may change its Refund Policy. We encourage visitors to frequently check this page for any changes to its Refund Policy. Your continued use of this site after any change in this Refund Policy will constitute your acceptance of such change
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. For Breakages, amount will be detected
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us. laxm[email protected]
Free local delivery is available for orders over Rs,500 within our coverage area. For orders under Rs,500, we charge Rs,40 for local delivery. Deliveries are made from Morning 09 AM to Evening 06 PM on 7 days/week . We will contact you via call with the phone number you provided at checkout to notify you on the day of our arrival or it will be updated in your Order account.
In-store pickup
You can skip the shipping fees with free local pickup at our Local Store. After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 3 business days. We will send you an email when your order is ready along with instructions. Our in-store pickup hours are [store hours] on [available days of the week]. Please have your order confirmation email with you when you come.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us and additionally you can check the order fulfillment status in your order account. you can use it to check its status. If the order is shipped through our courier partner, Tracking id & LInk will be updated in the Order Bill for you. If you haven’t received your order within Particular days of receiving your shipping confirmation email, please contact us at [email protected] with your name and order number, and we will look into it for you.
Non Delivery due to Unavoidable Reasons
If we have not delivered the products due to unavoidable conditions, prior information will be given to you, if you want to cancel the order and refund, will process it and do the needful